Privacy Policy

Last Updated: 18 April 2024

Introduction

Concaten8 Professional Services ("we," "us," or "our") is a professional services business based in the United Kingdom ("UK"). We respect the privacy of our clients and website visitors ("you" or "your"). This Privacy Policy describes the types of information we collect, how we use it, and your rights under UK data protection law, specifically the General Data Protection Regulation (UK GDPR).

Information We Collect

We collect the following types of information when you interact with us:

  • Personal Data: This may include your name, title, company name, contact details (email address, phone number), and other information you provide when you inquire about our services, request a quote, or sign up for our newsletter.

  • Usage Data: We may collect information about how you use our website, such as the pages you visit, the content you download, and the links you click. This data is typically collected through cookies and similar technologies (see "Cookies" section below).

  • Sensitive Data: We do not intentionally collect any sensitive data (racial or ethnic origin, political opinions, religious beliefs, etc.) If such information is included in your inquiry, please be aware of this before submitting it.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our professional services

  • To respond to your inquiries and requests

  • To send you marketing communications (with your consent)

  • To personalize your experience on our website

  • To analyze how you use our website

  • To comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: When you inquire about our services, request a quote, or sign up for our newsletter, we need to process your data to fulfill our contractual obligations to you.

  • Legitimate Interests: We may use your data for our legitimate interests, such as sending you marketing communications or improving our website. However, we will always balance our interests against your data protection rights.

  • Consent: In some cases, we may ask for your explicit consent to process your data, such as for sending you marketing communications. You can withdraw your consent at any time by contacting us.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and then securely delete it. The retention period will depend on the type of data and the legal requirements.

Sharing Your Information

We may share your information with third-party service providers who help us operate our business, such as IT service providers, email marketing platforms, and data storage providers. We will only share your information with third-party service providers who have agreed to comply with our privacy standards and who will only use your information for the purposes described in this Privacy Policy.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data

  • The right to rectification of inaccurate personal data

  • The right to erasure of your personal data (also known as the "right to be forgotten")

  • The right to restrict processing of your personal data

  • The right to object to processing of your personal data

  • The right to data portability (to receive your data in a machine-readable format)

You can exercise these rights by contacting us at [Insert Email Address].

Cookies

We use cookies and similar technologies on our website to collect Usage Data (see above). Cookies are small files that are stored on your device when you visit a website. You can disable cookies in your browser settings. However, this may limit your ability to use some features of our website.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect information from children under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy or your rights under the UK GDPR, please contact us at [info@concaten8professionalservices.com].

You can also lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.